Privacy

This privacy policy applies solely to information collected by this web site (12thandarch.com). It will notify you of the following:

– What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
– What choices are available to you regarding the use of your data.
– The security procedures in place to protect the misuse of your information.
– How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or by calling 609-654-4443:

– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to our payment processor in a secure way (SSL).

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. No credit card information is stored either online or offline.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 609-654-4443 or via email.

Registration
In order to make use of some functions of this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links
This web site may or may not contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site

Your Consent
By using our website you consent to our privacy policy.

PLEASE NOTE
Please visit our HELP page regarding other terms, conditions, disclaimers and other limitations of liability that may apply to your use of this website and or product purchases.

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Returns

Return Policy
We accept merchandise returns for the following reasons: damage in shipping, defective merchandise, discrepancies in printing and warranty issues.

In order to return a product you must first contact us to receive a “return merchandise authorization” (RMA#) number and a product return shipping address.

All returned merchandise must be in the original packaging including all manuals, accessories, hardware, tools, etc. with the return merchandise authorization (RMA#) clearly printed on the outside of the package and sent to the provided RMA shipping address.

Approved merchandise returns (with an RMA#) must be received at the provided shipping address no later then 10 days from the date your RMA# was issued.

Merchandise returned to us without an RMA#, shipped to the wrong address or received beyond the 10 day return time limit will at our discretion either be refused at delivery, returned at the customers expense or discarded.

Customized product orders do not qualify for our return policy unless they are damaged in shipping (at time of purchase) or have incurred a warranty issue . Customized products include (but are not limited to) any graphics, products bundled exclusively with custom graphics, customizable color display components, or any other special order item(s).


How to Receive an RMA Number
Call us at 609-654-4443 and we will issue you the necessary RMA number, packing instructions and a shipping label with the return address. As this product may be returning to a specific manufacturer it is important that you ship ONLY to the address provided.

IMPORTANT: Please note that RMA numbers are issued for a variety of reasons. including but not limited too damage in shipping, defective merchandise, errors in printing and warranty issues.

Damaged Product in Shipping
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to 12th and Arch LLC within 2 business days of your signed delivery receipt. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container and or product.

Please be sure to sign for any damaged packages as ‘damaged’ on your signature receipt with the shipper, at time of delivery.

All shipments are insured by that carrier and we will do our best to expedite the claim and assist in resolving the problem.

We may at our discretion pay expedited shipping charges incurred for replacing or repairing damaged product.


Defective Product
If your product arrives with manufacturing defects please notify us within 2 business days of delivery and we will fix or replace your product at no charge to you.

If your product arrives damaged or defective, please call us at 609-654-4443, within 2 business days and request a “return merchandise authorization” form.

You will be provided with a “return authorization number” and a shipping address.

Items returned to us without and RMA# and or to the wrong address will at our discretion be either refused at delivery, returned at the customers expense or discarded.

We may at our discretion pay expedited shipping charges incurred for replacing or repairing defective product.


Custom Graphic Claims
(Print Discrepancies)
Custom graphic claims include a discrepancy between your “approved” proof (emailed to you prior to printing) and the printed output you received resulting in an “error in printing”. Please contact us immediately at 609-654-4443 so that we can resolve the problem and issue the appropriate RMA# and shipping address.

All graphic product order claims based on printed discrepancies must be reported within 2 business days of signed receipt of merchandise.

If your graphics product has delaminated and is covered by the delamination warranty please call us at 609-654-4443 and we will issue you the necessary RMA number, packing instructions and a shipping label with the return address. As this product may be returning to a specific manufacturer it is important that you ship ONLY to the address provided.

If your graphics product was damaged in shipping (at time of purchase) please refer above to”Damaged Product in Shipping.”

Any graphics that qualify for return must be shipped back to us in the manner required and provided by 12th and Arch LLC at the time your RMA# is issued. If any special return shipping requirements are not followed we will at our discretion either refuse the delivery, return it to the customer at the customers expense or discard it.


Warranty Issues
If you feel you have experienced a warranty issue with any product purchased from 12th and Arch, LLC please call us at 609-654-4443 to receive the necessary RMA# and return shipping instructions.


Customer Service Business Address

12th and Arch LLC
617 Stokes Road, Suite 4290
Medford, NJ 08055
609-654-4443 voice
888-512-3629 fax

International Shipping

Yes, we do ship internationally
UPS is our preferred international carrier, and we will ship your package anywhere in the world as long as UPS makes deliveries to your country.

Please call us at 609-654-4443 or click here to email us to contact customer support.

If you would like us to call you please provide us with your phone number and the best time to reach you. We will be happy to process your order by mail or phone and provide you with an international shipping quotation. We quote all international shipments prior to accepting payment for your order. Once the quoted shipping method has been approved by you, we will provide you with all shipping dates, estimated arrival dates and tracking numbers.


What is the return policy for international sales?
We accept merchandise returns for the following reasons: damage in shipping, defective merchandise, printing discrepancies and warranty issues. In order to return a product you must first contact us to receive a “return merchandise authorization” (RMA#) number and a product return shipping address. All returned merchandise must be in the original packaging including all manuals, accessories, hardware, tools, etc. with the return merchandise authorization (RMA#) clearly printed on the outside of the package and sent to the provided RMA shipping address. Approved merchandise returns (with an RMA#) must be received at the provided shipping address no later then 10 days from the date your RMA# was issued. Merchandise returned to us without an RMA#, shipped to the wrong address or received beyond the 10 day return time limit will at our discretion either be refused at delivery, returned at the customers expense or discarded. Customized product orders do not qualify for our return policy unless they are damaged in shipping (at time of purchase) or have incurred a warranty issue. Customized products include (but are not limited to) any graphics, products bundled exclusively with custom graphics, customizable color display components, or any other special order item(s).


How to Receive an RMA Number
Call us at 609-654-4443 and we will issue you the necessary RMA number, packing instructions and a shipping label with the return address. As this product may be returning to a specific manufacturer it is important that you ship ONLY to the address provided. IMPORTANT: Please note that RMA numbers are issued for a variety of reasons. including but not limited too damage in shipping, defective merchandise, errors in printing and warranty issues.
Damaged Product in Shipping
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to 12th and Arch LLC within 2 business days of your signed delivery receipt. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container and or product. Please be sure to sign for any damaged packages as ‘damaged’ on your signature receipt with the shipper, at time of delivery. All shipments are insured by that carrier and we will do our best to expedite the claim and assist in resolving the problem. We may at our discretion pay expedited shipping charges incurred for replacing or repairing damaged product.
Defective Product
If your product arrives with manufacturing defects please notify us within 2 business days of delivery and we will fix or replace your product at no charge to you. If your product arrives damaged or defective, please call us at 609-654-4443, within 2 business days and request a “return merchandise authorization” form. You will be provided with a “return authorization number” and a shipping address. Items returned to us without and RMA# and or to the wrong address will at our discretion be either refused at delivery, returned at the customers expense or discarded. We may at our discretion pay expedited shipping charges incurred for replacing or repairing defective product.
Custom Graphic Claim (Printing Discrepancy)
Custom graphic claims include a discrepancy between your “approved” proof (emailed to you prior to printing) and the printed output you received resulting in an “discrepancy in printing”. Please contact us immediately at 609-654-4443 so that we can resolve the problem and issue the appropriate RMA# and shipping address. All graphic product order claims based on printed discrepancies/printing errors must be reported within 2 business days of signed receipt of merchandise. If your graphics product has delaminated and is covered by the delamination warranty please call us at 609-654-4443 and we will issue you the necessary RMA number, packing instructions and a shipping label with the return address. As this product may be returning to a specific manufacturer it is important that you ship ONLY to the address provided. If your graphics product was damaged in shipping (at time of purchase) please refer above to”Damaged Product in Shipping.” Any graphics that qualify for return must be shipped back to us in the manner required and provided by 12th and Arch LLC at the time your RMA# is issued. If any special return shipping requirements are not followed we will at our discretion either refuse the delivery, return it to the customer at the customers expense or discard it.
Warranty Issues
If you feel you have experienced a warranty issue with any product purchased from 12th and Arch, LLC please call us at 609-654-4443 to receive the necessary RMA# and return shipping instructions.

Shipping

Shipping
We ship all orders using either FEDEX or UPS.

We can ship using your FEDEX / UPS account or our account on your behalf.

When we ship using your shipping account (carrier and account #) we will always ship your packaged product, insured for its dollar value at your requested delivery service level.

When we ship using our shipping account we will always ship your packaged product, insured for its dollar value at the requested delivery service level.


As we have no control over the shipment once it leaves our store, we need to make clear the following:
12th and Arch LLC. will not be held liable for any delays in the shipping of products.

Any projected shipping times indicated on this website are to be considered estimated delivery times only. These estimates do not include production, packaging or handling schedules that may apply.

12th and Arch will not be held liable for any third party carrier delays in the delivery of your order. All claims must be processed directly with the third party carrier.

12th and Arch, LLC. cannot provide credit for a return without confirming its receipt. We strongly recommend that you use a delivery service that can insure, track and provide you (and us if necessary) with a signed “proof of delivery” receipt.

12th and Arch, LLC. is not responsible for damage on returned items. We strongly suggest that you insure all return items.

We do not necessarily pay expedited shipping charges incurred for replacing or repairing damaged, and or defective merchandise.
We will assist you in anyway we can with your shipping claim. For help with shipping issues please call customer support at 609-654-4443 or email us with your contact info, phone number and best time to reach you.

Your Order

Has my order shipped?
We will notify you by email once your order has shipped along with shipper specific tracking information.


Changes to your order (Revised Orders)
Please call us at 609-654-4443 to discuss the status of your order to determine what changes are required and if possible.

Changes to the original order including revised shipping addresses, quantity changes, delivery schedule revisions, product substitutions or any other reason that reflects a customer directed change of the original order will be considered a “change order”.

If we feel that a change order is not possible due to schedule, availability or for any other reason we will inform you prior to revising your order.

All change orders are subject to additional charges or refunds if applicable.

All change orders resulting in the return of merchandise are subject to a restocking fee of between 25% up to 75% of the retail value of the goods when applicable. Please call customer service at 12th and Arch LLC for clarification on what charges a specific product may incur.

All additional payments occured as per a change order must be paid (cleared) in full for a change order to be accepted and processed.

We do not process change orders for merchandise that has already been printed or shipped.


Order Cancellations
No order cancellation will be approved, accepted or processed for an order that has already been shipped.

Any order cancellation accepted by 12th and Arch must be made in writing, signed and faxed to 888-512-3629.

Any cancellation charges incurred will be deducted from the refunded amount.

If an order is completed and shipped, no order cancellation will be approved, accepted or processed.

Any order cancellation approved by 12th and Arch LLC is subject to a restocking fee of up to 75% of the retail value of the goods.

Please call customer service at 12th and Arch LLC for clarification on what charges a specific product may incur if cancelled .
How do I track my order?
Shipper specific tracking information will be sent once each order has shipped. Once the package has been picked up it typically takes approx. 3-4 hours for the shipper to post any tracking info online.
My order never arrived
Call 609-654-4443 or email us with your order number and we will assist you in tracking your order.
An item is missing from my shipment.
Call 609-654-4443 or email us with your order number along with a description of the missing item or part and we will assist you with replacement.

File Transfer

We have a -NO CHARGE- file transfer server for use by our customers, when sending us digital files.

Once your order has been confirmed we will send you easy instructions on how to make your file transfer.
(all it requires is a web browser).

If you would like to send us your artwork for review prior to placing your order, please call 609-654-4443 or click this link to email us.

File Prep

FILE PREPARATION GUIDELINES
The following tips will save you time, effort and will decrease your production turnaround time.

TEMPLATES
We are happy to provide our customers with templates for any of the products sold on this website.

COLOR SAMPLES (as seen on this website)
The color swatches shown will display differently from computer to computer based on many different factors, including monitor calibration, videocard settings, image color modes etc.

Please be advised that all colors displayed are to be considered approximate representations (not accurate).

Whenever possible we have provided a PMS color to help obtain an even closer product color match. (PMS numbers are NOT an exact product color match.)

When color matching is critical, please contact us for actual product swatch samples.

DPI and FILE SIZE
Work in full size whenever possible, however if file size is too large you can set up files at 1/4, 1/3, or 1/2 scale and adjust dpi accordingly. Set files up at 100 ppi at final size. Supply layered files when possible, however, if you prefer to send flattened files, please send both a layered and a flattened version.

EMBEDDED IMAGES
Do not embed image files within your design. Always include a separate file, or support file for every placed image. Embedded files cannot be checked for quality or adjusted for color and may act unpredictably when printed.

FONTS
Save all fonts used in your artwork to “Outlines”. This allows you to send the artwork without the necessity of sending the actual fonts.

MULTIPLE PANEL PROJECTS
When creating multiple panel files, set up as one image and at the exact combined width. Images are trimmed at the production level from a single image. Designs generated as multiple files can incur production charges and/or not be guaranteed to line up precisely.

PRINTED LAYOUTS
Please include a low-res digital layout of your design (PNG, PDF etc). Although colors may be somewhat different due to the many output devices used for proofing, an accurate layout helps confirm the composition of the file. If any fonts are linked incorrectly or images shifted, our preflight department will have an accurate map to reference. For e-transferred files, a flattened screen shot will work as a quick reference of the layout.

RGB or CMYK
When setting up RGB or CMYK, if the art is Raster (i.e. Photoshop) – use RGB, if its vector – use CMYK. In the long run it doesnt make a huge difference. We find that raster art looks better when kept as RGB due to the larger gamut of our default working color space (AdobeRGB 1998), and vector art is more accurate when ripped as CMYK. Ultimately it is image dependant, the decision to switch from one color space to another will be made by our color specialists.

SOFTWARE
We ACCEPT all file formats produced by the following programs

  • Adobe Photoshop (CC or earlier)
  • Adobe Illustrator (CC or earlier)
  • Adobe InDesign (CC or earlier)

Please give us a call to discuss artwork that you may have in different formats than that above. We can usually convert most formats into workable art as long as the reolution and color information is provided.

LINKED IMAGES VS. EMBEDDED IMAGES
Linked files are always preferable to embedded (or cut and pasted) images. In many cases the only way to see the true quality of an embedded image is once it is printed.

COLOR MATCHING
All color matches require a Pantone (PMS) color to be specified. The production dept. will do the rest. True spot colors, RGB builds or CMYK color builds are not acceptable when critical color matching is required. Some colors are more likely to be achieved than others due to device limits, however, all Pantone colors are matched to their best possible interpretation for the specific output device. Hard copies, print outs or photos can be used as targets for color matching. All critical color matches need to be specifically called out in the file as well as by e-mail or some other form of written instructions.

FILE PACKAGING
When bundling files for electronic transmission (FTP) please ZIP all files prior to uploading.

If sending us the files by mail (FEDEX/UPS/USPS) please burn to either a CD or DVD. Please do not use portable drive units or other magnetic media that can be corrupted during shipping.

ADDITIONAL QUESTIONS
If you have any additional questions or would like to discuss your artwork requirements with us please call us at 609-654-4443 and we will be happy to provide further assistance.

If you would like to send us artwork electronically, please call or email us to receive instructions for access to our FILE TRANSFER server.

If you would like to mail us artwork please send it to:

12th and Arch, LLC
617 Stokes Road, Suite 4290
Medford NJ 08055
609-654-4443

If you would like to send us an email click here

Payment Methods

We accept the following forms of payment:

Credit Cards, Company Checks and Bank Wire Transfers.

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Additional order fulfillment time will be required to receive & process company checks.