We ship all orders using either FEDEX or UPS.
We can ship using your FEDEX / UPS account or our account on your behalf.
When we ship using your shipping account (carrier and account #) we will always ship your packaged product, insured for its dollar value at your requested delivery service level.
When we ship using our shipping account we will always ship your packaged product, insured for its dollar value at the requested delivery service level.
As we have no control over the shipment once it leaves our store, we need to make clear the following:
12th and Arch LLC. will not be held liable for any delays in the shipping of products.
Any projected shipping times indicated on this website are to be considered estimated delivery times only. These estimates do not include production, packaging or handling schedules that may apply.
12th and Arch will not be held liable for any third party carrier delays in the delivery of your order. All claims must be processed directly with the third party carrier.
12th and Arch, LLC. cannot provide credit for a return without confirming its receipt. We strongly recommend that you use a delivery service that can insure, track and provide you (and us if necessary) with a signed “proof of delivery” receipt.
12th and Arch, LLC. is not responsible for damage on returned items. We strongly suggest that you insure all return items.
We do not necessarily pay expedited shipping charges incurred for replacing or repairing damaged, and or defective merchandise.
We will assist you in anyway we can with your shipping claim. For help with shipping issues please call customer support at 609-654-4443 or email us with your contact info, phone number and best time to reach you.